Degree of influence

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Payments

Social Media

Education

E-Commerce

Catalytic ability

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Payments

Social Media

Education

E-commerce

Filters

Impact on Others

Action

Decision

Impact on Perception

User Reaction

The immediate effect of the platform's response on the user's emotions.

Platform Response

The digital platform's response to the user's action.

User Resilience

The user's perception of their ability to tolerate the risks of using the digital platform, should existing safeguards be inadequate. 

Care System

The user's perception of factors that create protective boundaries for safe exploration and from the risks of using the digital platform. 

Platform Value

The user's perception of the digital platform's ability to meet their particular needs and desires.

Access to Platform

The extent to which the user’s access to the digital platform meets their needs and desires.

Discovery of Platform

The user’s awareness of digital platforms that could meet their needs and desires.

User Dexterity

The extent to which the user comfortably use the digital platform for their needs and desires. 

Impact on Perception

Impact on Ability

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Overview


EXPLORE MODE

GUIDED MODE

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The ontology of digital trust is a knowledge system that captures the negotiations of trust between user and digital platform. Emerging from our work on women’s digital decision-making, it adopts a user-first approach to understanding trust, nuancing traditionally techno-centric conceptualizations.

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